FAQs • McCook, NE • CivicEngage

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McCook, NE

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How does the city figure my sewer usage?: Sewer usage is based on the amount of water that is recorded by your water meter during the months of December, January, and February. The usage during these three winter months is averaged and you are billed that average throughout the year.

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Sewer

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1. Who do I call if I have a sewer back-up?: If you have a sewer back-up during normal business hours (Monday through Friday, 7:30 am to 4:30 pm), call the city office at (308) 345-2022. After hours, on weekends, or on holidays, call the City of McCook Public Safety Center at (308) 345-3450 and the 24-hour on-call person will come to your residence or business.

2. If I have a sewer back-up, will the City of McCook fix it?: The City of McCook maintains the sewer mains. The sewer line that runs from your home or business to the main is the responsibility of the home or business owner. If a blockage occurs in the sewer main the city will make the repair. If the blockage is in the line from the house or business you will need to contact a plumber.

3. How does the city figure my sewer usage?: Sewer usage is based on the amount of water that is recorded by your water meter during the months of December, January, and February. The usage during these three winter months is averaged and you are billed that average throughout the year.