FAQs

What if I can't pay my bill due to COVID-19?: If you have been financially affected by COVID-19 you can fill out the COVID-19 Waiver Request form. This form will provide payment arrangement options.

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Water Department

1. Can I pay my utility bill online or with a credit card?: The City of McCook accepts Visa, Mastercard and Discover payments over the counter or online. To pay your bill online, go to https://www.municipalonlinepayments.com/mccookne and setup your online bill-pay account first. If you have any questions, contact us at (308) 345-2022, option 1.

2. Who do I call if I have a water leak and need my water turned off?: If you need your water turned off during business hours (Monday through Friday, 7:30 am to 4:30 pm), call the City of McCook at (308) 345-2022 ext. 222 and a water tech will be sent to turn off your water at the curb stop.
If you have an emergency and need your water turned off after hours, on weekends or holidays call the City of McCook Public Safety Center at (308) 345-3450 and they will have the 24-hour on-call person for the Water Department come and shut off your water.

3. Does the Water Department fix the water line that supplies water to my house?: The Water Department installs and maintains the supply pipe, which is the pipe that connects to the water main and extends to the curb stop near your property line. The service line, which is the pipe that runs from the curb stop to your house, is the responsibility of the homeowner.

4. How do I set up an account and pay my bill?: To become a new customer or transfer services to a different address contact the utility billing clerk at (308) 345-2022 ext. 222. Customers are required to complete a utility contract and pay a utility deposit prior to the start of services. Bills may be paid by mail, by phone with a credit/debit card, or in person at the McCook Municipal Center, 505 W. C Street during business hours, or placed in the 24-hour drop box located on the southeast corner of the Municipal Center. Application for Water Service

5. What if I can't pay my bill due to COVID-19?: If you have been financially affected by COVID-19 you can fill out the COVID-19 Waiver Request form. This form will provide payment arrangement options.